Shogun Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Shogun Web Servers Operational

90 days ago

100.0 % uptime

Today

Shogun Core Services Operational

90 days ago

99.98 % uptime

Today

Shogun Webhook Service Operational

90 days ago

100.0 % uptime

Today

Shogun Frontend Operational

90 days ago

100.0 % uptime

Today

Heroku Operational

90 days ago

100.0 % uptime

Today

Uploadcare CDN Operational

90 days ago

100.0 % uptime

Today

Uploadcare Upload API Operational

90 days ago

100.0 % uptime

Today

Uploadcare REST API Operational

90 days ago

100.0 % uptime

Today

Page Builder Operational

90 days ago

100.0 % uptime

Today

SendGrid SMTP Operational

90 days ago

100.0 % uptime

Today

Stripe API Operational

90 days ago

100.0 % uptime

Today

Frontend Operational

90 days ago

100.0 % uptime

Today

Fastly API Operational

90 days ago

100.0 % uptime

Today

Fastly WAF Operational

90 days ago

100.0 % uptime

Today

Fastly DNS Systems Operational

90 days ago

100.0 % uptime

Today

Auth0 User Authentication Operational

90 days ago

100.0 % uptime

Today

Cloudinary Upload API - AP Operational

90 days ago

100.0 % uptime

Today

AWS s3-us-standard Operational

90 days ago

100.0 % uptime

Today

AWS codebuild-us-east-1 Operational

90 days ago

100.0 % uptime

Today

npm Package search Operational

90 days ago

100.0 % uptime

Today

npm Package publishing Operational

90 days ago

100.0 % uptime

Today

npm www.npmjs.com website Operational

90 days ago

100.0 % uptime

Today

Cloudinary Upload API - EU Operational

90 days ago

100.0 % uptime

Today

Cloudinary Media Transformation API - EU Operational

90 days ago

100.0 % uptime

Today

Cloudinary Media Delivery Operational

90 days ago

100.0 % uptime

Today

Cloudinary Media Transformation API - AP Operational

90 days ago

100.0 % uptime

Today

Cloudinary Upload API - US Operational

90 days ago

100.0 % uptime

Today

Cloudinary Media Transformation API - US Operational

90 days ago

100.0 % uptime

Today

Shopify Operational

90 days ago

100.0 % uptime

Today

Shopify Admin Operational

90 days ago

100.0 % uptime

Today

Shopify API & Mobile Operational

90 days ago

100.0 % uptime

Today

Shopify Checkout Operational

90 days ago

100.0 % uptime

Today

BigCommerce Operational

90 days ago

100.0 % uptime

Today

BigCommerce API & Webhooks Operational

90 days ago

100.0 % uptime

Today

BigCommerce Checkout & Payment Processing Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 9, 2025

No incidents reported today.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

BigCommerce Merchants Experiencing Publishing Issues

Resolved - This incident has been resolved, and all BigCommerce merchants should now be able to publish. If you are still experiencing difficulties publishing, please contact support@getshogun.com
Jan 29, 21:23 UTC

Update - BigCommerce have accepted our technical escalation and their API team is investigating a fix. We are currently drafting and testing a code change to fix MultiStorefront merchants being able to publish, and will update when we know more.
Jan 29, 19:33 UTC

Identified - Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved.

We are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact support@getshogun.com
Jan 29, 14:48 UTC

Jan 28, 2025

No incidents reported.

Jan 27, 2025

Images failing to load on some Shogun pages

Resolved - The image handler has recovered and images are now loading correctly. Note that you may need to either open the page in Incognito/Private mode, or clear your cache to have the images load correctly, though images will also re-propagate over the next several hours.

If you experience consistent image loading issues please contact support@getshogun.com
Jan 27, 17:04 UTC

Monitoring - Our third party image handler appears to have recovered, and images are now loading correctly. Please refresh any affected pages and check to see if the images are loading correctly - if any issues persist, please contact support@getshogun.com
Jan 27, 16:49 UTC

Investigating - We are currently experiencing an outage on image rendering on live sites and the Shogun Editor due to a third party vendor. We will keep you updated here as we know more.
Jan 27, 15:44 UTC

Jan 26, 2025

No incidents reported.

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