On December 15th at 5:52 PM EST, Shogun received a report from a customer indicating issues updating quantities within shopping carts. The Shogun Engineering team immediately began responding to the issue and began assessing the root cause. Upon further investigation, the team noticed an API call to the Shopify platform was throwing an error once a shopping cart had an item added to it. This error prevented further modifications to the shopping cart itself, including adding additional items, adjusting quantities, and removing items from the cart. This issue was widespread and affected multiple sites hosted on Frontend.
Shogun contacted Shopify support to make them aware of the issue and immediately began working on a workaround to the problem. At 9:43 PM EST Shogun’s Engineering team completed the necessary updates to work around the problematic Shopify API. Shogun is continuing to work with Shopify on a full resolution to the issue. We have contacted all stores that we have identified to have been impacted. We apologize for any inconvenience this issue may have caused.