Sync delays

Incident Report for Shogun

Resolved

This incident has been resolved.

Posted Nov 26, 2021 - 17:01 UTC

Monitoring

A fix has been applied and we are monitoring the performance of the app. During this time, app functionality may not be fully stable.

Posted Nov 26, 2021 - 15:43 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 26, 2021 - 14:58 UTC

Investigating

We are currently experiencing slow syncing of data between e-commerce platforms and Shogun. This may also affect app performance. This will not affect the content on your live store, but may affect the speed at which updates populate.

Posted Nov 26, 2021 - 14:27 UTC

This incident affected: Shogun Web Servers.