Difficulty uploading new images

Incident Report for Shogun

Resolved

The third-party provider has implemented the fix, and image uploading functionality is working now.

If you have any issues, please contact support@getshogun.com

Posted Dec 16, 2025 - 03:56 UTC

Monitoring

The third party provider have implemented a fix and image uploading functionality should come back online shortly. We are continuing to monitor the situation.

If you have any issues, please contact support@getshogun.com

Posted Dec 15, 2025 - 22:04 UTC

Update

We are continuing to investigate this issue.

Posted Dec 15, 2025 - 18:53 UTC

Investigating

Due to an outage with one of our third party components, users may experience difficulty uploading new images. The upload may fail, or it may look like your editor freezes during the upload process.

We are monitoring this incident and will provide an update when it is resolved. In the meantime, we advise affected users to avoid uploading new images until this issue is resolved.

Published pages are unaffected.

Posted Dec 15, 2025 - 18:53 UTC

This incident affected: Page Builder (Uploadcare Upload API).