[Frontend] Error accessing the Frontend portal

Incident Report for Shogun

Resolved

This issue is no longer occurring. Please contact our support team if you have any further issues at: https://getshogun.atlassian.net/servicedesk/customer/portal/1. For further details on the issue, please see the Heroku status page incident here: https://status.heroku.com/incidents/2451

Posted Aug 15, 2022 - 23:42 UTC

Monitoring

Our team has identified an issue with a 3rd party provider. This issue appears to have been resolved, however, you may need to clear your cookies since access tokens have expired (which may prevent the logout button from showing). If you run into issues, please contact support at https://getshogun.atlassian.net/servicedesk/customer/portal/1. You can also find additional information on the Heroku status page here: https://status.heroku.com/

Posted Aug 15, 2022 - 22:36 UTC

Investigating

We are aware of an issue that is affecting access to the Frontend portal. Your live store will not be affected. We will update this incident as more details become available.

Posted Aug 15, 2022 - 22:10 UTC

This incident affected: Shogun Frontend.