{
  "page": {
    "id": "02yhcv4nrt4d",
    "name": "Shogun",
    "url": "https://status.getshogun.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Shogun Web Servers","created_at":"2019-07-04T22:15:16.864Z","updated_at":"2023-07-26T15:24:47.043Z","position":1,"description":null,"showcase":true,"start_date":null,"id":"zvs0cgrgs6yq","group_id":null,"page_id":"02yhcv4nrt4d"},{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","group_id":null,"page_id":"02yhcv4nrt4d"},{"status":"operational","name":"Shogun Webhook Service","created_at":"2022-06-14T17:41:06.041Z","updated_at":"2022-06-14T17:43:43.409Z","position":3,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"l5ygf0nzr03x","group_id":null,"page_id":"02yhcv4nrt4d"},{"status":"operational","name":"Heroku","created_at":"2022-06-14T18:16:59.394Z","updated_at":"2026-11-11T21:56:06.230Z","position":4,"description":"Customers may experience issues logging in and using the platform.","showcase":true,"start_date":null,"id":"bmx7jg2mx5lk","group_id":null,"page_id":"02yhcv4nrt4d"},{"status":"operational","name":"Page Builder","created_at":"2022-06-14T17:45:13.171Z","updated_at":"2025-10-27T14:40:39.304Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"53r7m8gt2l5h","group_id":null,"page_id":"02yhcv4nrt4d","components":["8r3kthbk8zvw","0p90dxmhfw6l","4tx02xzld58k","cqn4c6sq9t5z","x5w53nnyg4y5"]},{"status":"operational","name":"Shopify","created_at":"2022-06-14T17:54:55.119Z","updated_at":"2025-10-27T14:40:39.328Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"sr3tkj4sck2d","group_id":null,"page_id":"02yhcv4nrt4d","components":["sbnf2bfw1w4w","95bs83h0ly2p","31j5kvpctqpf"]},{"status":"operational","name":"BigCommerce","created_at":"2022-06-14T17:55:43.537Z","updated_at":"2025-10-27T14:40:39.345Z","position":10,"description":null,"showcase":false,"start_date":null,"id":"ly7z16h77qv4","group_id":null,"page_id":"02yhcv4nrt4d","components":["nvvk1zpfctt5","syq3wrf86y53"]}],
  "incidents": [{"name":"Slow loading of the Shogun Page Builder Editor","status":"resolved","created_at":"2026-01-28T21:58:57.448Z","updated_at":"2026-01-29T10:05:52.814Z","monitoring_at":null,"resolved_at":"2026-01-29T10:05:52.796Z","impact":"major","shortlink":"https://stspg.io/f2s1v4cwrpw1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-28T21:58:57.441Z","reminder_intervals":null,"id":"nqczxhwfngkd","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"The Shogun editor should be loading correctly now. If you continue to encounter issues, please reach out to our aupport team at support@getshogun.com. Thanks.","created_at":"2026-01-29T10:05:52.796Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-29T10:05:52.796Z","display_at":"2026-01-29T10:05:52.796Z","deliver_notifications":true,"tweet_id":null,"id":"d296y8zksktc","incident_id":"nqczxhwfngkd","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We've become aware that in some instances the Shogun editor is either loading slowly, or failing to load entirely. We're investigating this and will provide an update when we know more.","created_at":"2026-01-28T21:58:57.576Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-28T21:58:57.576Z","display_at":"2026-01-28T21:58:57.576Z","deliver_notifications":true,"tweet_id":null,"id":"hpxjff1pzm0d","incident_id":"nqczxhwfngkd","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","page_id":"02yhcv4nrt4d","group_id":null}]},{"name":"Difficulty uploading new images","status":"resolved","created_at":"2025-12-15T18:53:28.311Z","updated_at":"2025-12-16T03:56:55.159Z","monitoring_at":"2025-12-15T22:04:53.409Z","resolved_at":"2025-12-16T03:56:55.135Z","impact":"minor","shortlink":"https://stspg.io/b8mvrzclp4kc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-12-15T18:53:28.304Z","reminder_intervals":null,"id":"k6j75t5vxt6m","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"The third-party provider has implemented the fix, and image uploading functionality is working now. \n\nIf you have any issues, please contact support@getshogun.com","created_at":"2025-12-16T03:56:55.135Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-16T03:56:55.135Z","display_at":"2025-12-16T03:56:55.135Z","deliver_notifications":true,"tweet_id":null,"id":"97kd32b0290l","incident_id":"k6j75t5vxt6m","custom_tweet":null,"affected_components":[{"code":"cqn4c6sq9t5z","name":"Page Builder - Uploadcare Upload API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The third party provider have implemented a fix and image uploading functionality should come back online shortly. We are continuing to monitor the situation.\n\nIf you have any issues, please contact support@getshogun.com","created_at":"2025-12-15T22:04:53.409Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-15T22:04:53.409Z","display_at":"2025-12-15T22:04:53.409Z","deliver_notifications":true,"tweet_id":null,"id":"mkk9d4h3c3d8","incident_id":"k6j75t5vxt6m","custom_tweet":null,"affected_components":[{"code":"cqn4c6sq9t5z","name":"Page Builder - Uploadcare Upload API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2025-12-15T18:53:52.857Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-15T18:53:52.857Z","display_at":"2025-12-15T18:53:52.857Z","deliver_notifications":false,"tweet_id":null,"id":"dvx2bgb6ytml","incident_id":"k6j75t5vxt6m","custom_tweet":null,"affected_components":[{"code":"cqn4c6sq9t5z","name":"Page Builder - Uploadcare Upload API","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Due to an outage with one of our third party components, users may experience difficulty uploading new images. The upload may fail, or it may look like your editor freezes during the upload process. \n\nWe are monitoring this incident and will provide an update when it is resolved. In the meantime, we advise affected users to avoid uploading new images until this issue is resolved.\n\nPublished pages are unaffected.","created_at":"2025-12-15T18:53:28.354Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-12-15T18:53:28.354Z","display_at":"2025-12-15T18:53:28.354Z","deliver_notifications":true,"tweet_id":null,"id":"l456vw0pmmlj","incident_id":"k6j75t5vxt6m","custom_tweet":null,"affected_components":[{"code":"cqn4c6sq9t5z","name":"Page Builder - Uploadcare Upload API","old_status":"partial_outage","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Uploadcare Upload API","created_at":"2020-06-15T14:46:57.612Z","updated_at":"2025-12-19T17:31:50.279Z","position":6,"description":null,"showcase":true,"start_date":null,"id":"cqn4c6sq9t5z","page_id":"02yhcv4nrt4d","group_id":"53r7m8gt2l5h"}]},{"name":"Intermittent Errors","status":"resolved","created_at":"2025-10-20T13:57:19.000Z","updated_at":"2025-10-21T10:15:34.295Z","monitoring_at":"2025-10-20T13:57:19.000Z","resolved_at":"2025-10-21T10:15:34.278Z","impact":"major","shortlink":"https://stspg.io/t9ghmyvd3x7j","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-20T13:57:19.000Z","reminder_intervals":null,"id":"gwb05xcy2q1n","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"Upstream services are no longer reporting issues","created_at":"2025-10-21T10:15:34.278Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-21T10:15:34.278Z","display_at":"2025-10-21T10:15:34.278Z","deliver_notifications":false,"tweet_id":null,"id":"hzsmq3433hfg","incident_id":"gwb05xcy2q1n","custom_tweet":null,"affected_components":[{"code":"bmx7jg2mx5lk","name":"Heroku","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Upstream issues with Amazon Web Services are affecting the reliability of core infrastructure (Heroku). The situation is improving; however, users may experience errors when performing some actions until this incident is fully resolved","created_at":"2025-10-20T13:57:19.457Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-20T15:00:31.150Z","display_at":"2025-10-20T13:57:19.000Z","deliver_notifications":true,"tweet_id":null,"id":"2rg2b7xkj5n9","incident_id":"gwb05xcy2q1n","custom_tweet":null,"affected_components":[{"code":"bmx7jg2mx5lk","name":"Heroku","old_status":"major_outage","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Heroku","created_at":"2022-06-14T18:16:59.394Z","updated_at":"2026-11-11T21:56:06.230Z","position":4,"description":"Customers may experience issues logging in and using the platform.","showcase":true,"start_date":null,"id":"bmx7jg2mx5lk","page_id":"02yhcv4nrt4d","group_id":null}]},{"name":"Some users unable to Import or Publish pages","status":"resolved","created_at":"2025-07-16T19:10:10.484Z","updated_at":"2025-07-17T07:15:35.598Z","monitoring_at":"2025-07-16T21:03:43.828Z","resolved_at":"2025-07-17T07:15:35.574Z","impact":"minor","shortlink":"https://stspg.io/s8xh4j37xkjs","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-07-16T19:10:10.478Z","reminder_intervals":null,"id":"ms0myfgm7nmv","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"This incident has been resolved, and if you continue to encounter issues please reach out to our support team at support@getshogun.com.","created_at":"2025-07-17T07:15:35.574Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-17T07:15:35.574Z","display_at":"2025-07-17T07:15:35.574Z","deliver_notifications":true,"tweet_id":null,"id":"2264gmm4pddf","incident_id":"ms0myfgm7nmv","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"operational"},{"code":"bmx7jg2mx5lk","name":"Heroku","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have deployed a hotfix that should allow publishes for anyone who was previously affected. If you are still unable to publish, please contact support at support@getshogun.com","created_at":"2025-07-16T21:03:43.828Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-16T21:03:43.828Z","display_at":"2025-07-16T21:03:43.828Z","deliver_notifications":true,"tweet_id":null,"id":"2db3xh0tvcgf","incident_id":"ms0myfgm7nmv","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"partial_outage","new_status":"operational"},{"code":"bmx7jg2mx5lk","name":"Heroku","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're aware of reports where some users are unable to import or publish pages, usually accompanied by a \"regexp timeout\" error. This appears to be due to degraded performance with one of our third party providers.\n\nSaving functionality is unaffected, so any affected users should save their changes and stand by for future updates.","created_at":"2025-07-16T19:10:10.563Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-07-16T19:10:10.563Z","display_at":"2025-07-16T19:10:10.563Z","deliver_notifications":true,"tweet_id":null,"id":"jqfl4ybw9sm3","incident_id":"ms0myfgm7nmv","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"partial_outage"},{"code":"bmx7jg2mx5lk","name":"Heroku","old_status":"degraded_performance","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","page_id":"02yhcv4nrt4d","group_id":null},{"status":"operational","name":"Heroku","created_at":"2022-06-14T18:16:59.394Z","updated_at":"2026-11-11T21:56:06.230Z","position":4,"description":"Customers may experience issues logging in and using the platform.","showcase":true,"start_date":null,"id":"bmx7jg2mx5lk","page_id":"02yhcv4nrt4d","group_id":null}]},{"name":"Users unable to access Shogun Dashboard","status":"resolved","created_at":"2025-06-14T12:08:30.599Z","updated_at":"2025-06-14T13:20:11.268Z","monitoring_at":"2025-06-14T12:42:10.354Z","resolved_at":"2025-06-14T13:20:11.253Z","impact":"critical","shortlink":"https://stspg.io/6mxbt774lp71","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-06-14T12:08:30.594Z","reminder_intervals":null,"id":"ypd0b0ttkcry","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"The incident has been resolved, and all Shogun users should be able to access the dashboard. If you are still experiencing difficulties while accessing your Shogun account, please contact support@getshogun.com","created_at":"2025-06-14T13:20:11.253Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-14T13:20:11.253Z","display_at":"2025-06-14T13:20:11.253Z","deliver_notifications":true,"tweet_id":null,"id":"15cgc8pw3c0c","incident_id":"ypd0b0ttkcry","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The Shogun dashboard should be accessible now. \nIf you are still encountering issues, please reach out to our support at support@getshogun.com.\nWe are monitoring the issue.","created_at":"2025-06-14T12:42:10.354Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-14T12:42:10.354Z","display_at":"2025-06-14T12:42:10.354Z","deliver_notifications":true,"tweet_id":null,"id":"nqd4c7gkv4v1","incident_id":"ypd0b0ttkcry","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing an outage as users are unable to access the Shogun dashboard. We are investigating the issue, and we will keep you updated here as we know more.","created_at":"2025-06-14T12:08:30.682Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-06-14T12:08:30.682Z","display_at":"2025-06-14T12:08:30.682Z","deliver_notifications":true,"tweet_id":null,"id":"w6gjhb4lstv4","incident_id":"ypd0b0ttkcry","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","page_id":"02yhcv4nrt4d","group_id":null}]},{"name":"BigCommerce Merchants Experiencing Publishing Issues","status":"resolved","created_at":"2025-01-29T14:48:30.115Z","updated_at":"2025-01-29T21:23:33.711Z","monitoring_at":null,"resolved_at":"2025-01-29T21:23:33.695Z","impact":"minor","shortlink":"https://stspg.io/vyp36wzfcyk7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-01-29T14:48:30.110Z","reminder_intervals":null,"id":"09wffjsfvk05","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"This incident has been resolved, and all BigCommerce merchants should now be able to publish. If you are still experiencing difficulties publishing, please contact support@getshogun.com","created_at":"2025-01-29T21:23:33.695Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-29T21:23:33.695Z","display_at":"2025-01-29T21:23:33.695Z","deliver_notifications":true,"tweet_id":null,"id":"vn38j05phn0x","incident_id":"09wffjsfvk05","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"BigCommerce have accepted our technical escalation and their API team is investigating a fix. We are currently drafting and testing a code change to fix MultiStorefront merchants being able to publish, and will update when we know more.","created_at":"2025-01-29T19:33:16.208Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-29T19:33:16.208Z","display_at":"2025-01-29T19:33:16.208Z","deliver_notifications":true,"tweet_id":null,"id":"fw5lk5mk6hrr","incident_id":"09wffjsfvk05","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved.\n\nWe are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact support@getshogun.com","created_at":"2025-01-29T14:48:30.207Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-29T14:48:30.207Z","display_at":"2025-01-29T14:48:30.207Z","deliver_notifications":true,"tweet_id":null,"id":"0wd34yn4l3z7","incident_id":"09wffjsfvk05","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","page_id":"02yhcv4nrt4d","group_id":null}]},{"name":"Images failing to load on some Shogun pages","status":"resolved","created_at":"2025-01-27T15:44:57.855Z","updated_at":"2025-01-27T17:04:01.698Z","monitoring_at":"2025-01-27T16:49:39.348Z","resolved_at":"2025-01-27T17:04:01.677Z","impact":"major","shortlink":"https://stspg.io/1qnq9fff29ts","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-01-27T15:44:57.849Z","reminder_intervals":null,"id":"d31wdqkh4zyj","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"The image handler has recovered and images are now loading correctly. Note that you may need to either open the page in Incognito/Private mode, or clear your cache to have the images load correctly, though images will also re-propagate over the next several hours.\n\nIf you experience consistent image loading issues please contact support@getshogun.com","created_at":"2025-01-27T17:04:01.677Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-27T17:04:01.677Z","display_at":"2025-01-27T17:04:01.677Z","deliver_notifications":true,"tweet_id":null,"id":"vtksfwxhh413","incident_id":"d31wdqkh4zyj","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Our third party image handler appears to have recovered, and images are now loading correctly. Please refresh any affected pages and check to see if the images are loading correctly - if any issues persist, please contact support@getshogun.com","created_at":"2025-01-27T16:49:39.348Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-27T16:49:39.348Z","display_at":"2025-01-27T16:49:39.348Z","deliver_notifications":true,"tweet_id":null,"id":"zclhcq81c160","incident_id":"d31wdqkh4zyj","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing an outage on image rendering on live sites and the Shogun Editor due to a third party vendor. We will keep you updated here as we know more.","created_at":"2025-01-27T15:44:57.944Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-01-27T15:44:57.944Z","display_at":"2025-01-27T15:44:57.944Z","deliver_notifications":true,"tweet_id":null,"id":"nknmbn3gv6hg","incident_id":"d31wdqkh4zyj","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","page_id":"02yhcv4nrt4d","group_id":null}]},{"name":"New image uploads failing","status":"resolved","created_at":"2024-11-26T15:29:40.678Z","updated_at":"2024-11-26T15:29:40.750Z","monitoring_at":null,"resolved_at":"2024-11-26T15:29:40.734Z","impact":"none","shortlink":"https://stspg.io/kftkxs21gk7j","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-11-26T15:29:40.675Z","reminder_intervals":null,"id":"74qqvbl403v3","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"We are investigating reports that new images being uploaded to Shogun within the last half hour are failed to upload, resulting in a \"broken image\" icon on the live page.\n\nThe issue is now resolved and new images can be uploaded without issues. Only images uploaded during this period were affected - existing images were unaffected.\n\nIf you experience any issues uploading images, please reach out to support@getshogun.com","created_at":"2024-11-26T15:29:40.734Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-11-26T15:29:40.734Z","display_at":"2024-11-26T15:29:40.734Z","deliver_notifications":true,"tweet_id":null,"id":"xwn6cwnw114r","incident_id":"74qqvbl403v3","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","page_id":"02yhcv4nrt4d","group_id":null}]},{"name":"Access Issues for BigCommerce users","status":"resolved","created_at":"2024-10-09T14:53:33.032Z","updated_at":"2024-10-09T15:36:45.411Z","monitoring_at":null,"resolved_at":"2024-10-09T15:36:45.398Z","impact":"none","shortlink":"https://stspg.io/xggjv7vldlpp","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-10-09T14:53:33.025Z","reminder_intervals":null,"id":"h6yhg6pr6lph","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"A fix has been deployed, and our team has confirmed that clients can load the editor experience into the BigCommerce frame again. \n\nPlease reach out to us at support@getshogun.com should you continue to experience issues related to this.","created_at":"2024-10-09T15:36:45.398Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T15:36:45.398Z","display_at":"2024-10-09T15:36:45.398Z","deliver_notifications":false,"tweet_id":null,"id":"lgxzd4wzdqvx","incident_id":"h6yhg6pr6lph","custom_tweet":null,"affected_components":null},{"status":"identified","body":"The team has identified an issue affecting session switching for clients on BigCommerce. \n\nWe are already working on a fix. In the meantime, you should be able to log in by using the following link: https://app.getshogun.com/sign-in","created_at":"2024-10-09T14:53:33.075Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-10-09T14:53:33.075Z","display_at":"2024-10-09T14:53:33.075Z","deliver_notifications":false,"tweet_id":null,"id":"8zxz5fn04j48","incident_id":"h6yhg6pr6lph","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Shogun App experiencing slow load times and/or failure to load","status":"resolved","created_at":"2024-09-25T18:06:52.379Z","updated_at":"2024-09-25T19:38:02.145Z","monitoring_at":"2024-09-25T18:25:48.233Z","resolved_at":"2024-09-25T19:38:02.133Z","impact":"minor","shortlink":"https://stspg.io/drty389p4h57","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-09-25T18:06:52.373Z","reminder_intervals":null,"id":"b99drrsdp98l","page_id":"02yhcv4nrt4d","incident_updates":[{"status":"resolved","body":"No further incidents have been reported, and this incident is considered resolved. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center.","created_at":"2024-09-25T19:38:02.133Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-25T19:38:02.133Z","display_at":"2024-09-25T19:38:02.133Z","deliver_notifications":true,"tweet_id":null,"id":"v4ljffk9pp4q","incident_id":"b99drrsdp98l","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We have deployed a hotfix to fix this behavior, and the app should no longer load slowly or fail to load. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center.","created_at":"2024-09-25T18:25:48.233Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-25T18:25:48.233Z","display_at":"2024-09-25T18:25:48.233Z","deliver_notifications":true,"tweet_id":null,"id":"01x6w6jbdxzl","incident_id":"b99drrsdp98l","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2024-09-25T18:07:08.647Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-25T18:07:08.647Z","display_at":"2024-09-25T18:07:08.647Z","deliver_notifications":false,"tweet_id":null,"id":"q760cnwnl1gt","incident_id":"b99drrsdp98l","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect. \n\nYour live published pages are unaffected.","created_at":"2024-09-25T18:06:52.448Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-09-25T18:06:52.448Z","display_at":"2024-09-25T18:06:52.448Z","deliver_notifications":true,"tweet_id":null,"id":"xxlq83h2dxgs","incident_id":"b99drrsdp98l","custom_tweet":null,"affected_components":[{"code":"4kmqbdhrjvyq","name":"Shogun Core Services","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Shogun Core Services","created_at":"2022-06-14T17:36:36.642Z","updated_at":"2026-01-29T10:05:52.759Z","position":2,"description":null,"showcase":true,"start_date":"2021-01-01T00:00:00.000Z","id":"4kmqbdhrjvyq","page_id":"02yhcv4nrt4d","group_id":null}]}]
}